This topic is 1 of 5 recommended employee learning seminars in our employee core competency series. If you've not read the introductory information regarding this concept (core employee competencies), I recommend you do so. It will give you a useful context. Click here now.
This hands down, is one of the most important topics to bring to your organization. If you need tangible reasons why, consider the following from the research, "A Business Case for Emotional Intelligence." Did you know that the level of emotional intelligence is the number one issue surrounding under-performing, disruptive employees, and high performers?
"In jobs of medium complexity (sales clerks, mechanics), a top performer is 12 times more productive than those at the bottom and 85 percent more productive than an average performer. In the most complex jobs (insurance salespeople, account managers), a top performer is 127 percent more productive than an average performer (Hunter, Schmidt, & Judiesch, 1990). Competency research in over 200 companies and organizations worldwide suggests that about one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence (Goleman, 1998). (In top leadership positions, over four-fifths of the difference is due to emotional competence.) "
For the complete report - click here
